Shipping Policy
Shipping Policy
At H.B. Surf Co., we aim to make shipping as simple and transparent as possible. Shipping rates are calculated at checkout based on your shipping address, as well as the weight and size of the product(s) you are purchasing. Please note that rates may vary for larger items, such as rigid SUP boards and packaged inflatable SUPs (iSUPs), as well as for destinations outside our standard shipping zones.
Shipping Charges & Delivery Times:
- Standard Shipping: Shipping costs are determined based on the size, weight, and delivery location of your order. You will see the total shipping cost before completing your purchase during checkout.
- Remote & Non-Standard Areas: For deliveries to areas outside our regular shipping districts, additional shipping charges may apply. If your shipping address falls into a remote location, we will notify you of any extra fees that may apply prior to processing your order.
- Processing Time: Orders typically ship within 1-3 business days, depending on the availability of the products. You will receive an email notification once your order has shipped, including tracking information.
Large Items & Fragile Products:
Because some products, such as large rigid SUP boards and oversized packages, may require special handling, shipping rates for these items may be higher. We do our best to ensure that your products are packed securely to avoid any damage during transit.
International Shipping:
At this time, we primarily ship within Canada. For international inquiries or specific shipping requests, please contact us directly, and we will do our best to accommodate.
Delivery Issues & Damages:
If your order is delayed, damaged, or if you have any concerns about shipping, please contact us immediately. We will work with you to resolve any issues and ensure your satisfaction. H.B. Surf Co. is not responsible for lost or stolen packages once they have been delivered, but we are happy to assist with tracking information or claim processing if necessary.
Questions?
If you have any questions about shipping or if you need further clarification on shipping costs, please don’t hesitate to reach out to our Pro Shop at Hurst Marina. We are here to assist and ensure you have a smooth shopping experience.